I had hit a deer on a country road on December 22nd of 2011. I sent my car to Carstar in Kitchener. After not hearing from them AT ALL I was told 2 weeks later they were claiming bankruptcy and my car was being transferred to Waterloo Carstar. It has now been 3 weeks in the Waterloo shop and still no word on when my car will be finished. I am now out of rental coverage from my insurance, and as I use my car for work, I cannot afford to go without my car. Very disappointed in the lack of professionalism from Carstar as a franchise. If I had of known, I would have taken my car somewhere else. Lets just hope it gets finished soon and I won't have to send it back in because they weren't thorough with the repairs. I hope they waive the deductable because of the hassle I have been through.